Shop shutter repair questions

Simple repairs such as re-seating a curtain or fixing a lock typically cost £90 to £260 plus VAT. Spring replacement is usually £160 to £380 and a new tubular motor £380 to £850. The engineer confirms the exact price in writing after diagnosing the fault.

Yes. Push-up spring shutters, winding-handle shutters, electric tubular and external motor shutters, roller grilles and larger industrial roller doors are all covered.

Yes. A shutter stuck open or shut is treated as an emergency and booked into the next available engineer slot in your area. The first priority is making the premises secure.

We arrange shutter repairs across England, Scotland, Wales and Northern Ireland. See the areas page for the towns and counties we cover most often.

Often it is. Springs, motors, locks and slats can all be replaced individually. If a repair would cost more than about half the price of a new shutter, the engineer will price both so you can compare.

Engineers who specialise in roller shutters. Your quote names the company carrying out and invoicing the job before you agree to anything.

Most shutters stop working because of one of five things: a broken spring, a failed motor or limit switch, a curtain that has left its guide, a seized bearing or a control fault. An engineer can usually identify which within the first visit, and many are fixed there and then.

An emergency is any fault that leaves premises unsecured or stops you trading: a shutter stuck open at closing time, stuck shut at opening time, dropped at an angle or damaged in a break-in. Say so when you contact us and the job is booked into the next available engineer slot in your area.

If the motor hums but the barrel does not turn, cuts out part-way or only runs one direction, the motor or its capacitor or limit switches are the likely cause. The engineer tests supply, switch and limits first, because a control fault is cheaper to fix than a new motor.

Shutter springs are replaced rather than repaired. Once a spring has snapped or lost tension it cannot be made safe again, so the engineer fits new springs matched to the weight of your curtain and re-tensions them so the shutter balances.

Yes. Where the damage is limited to a few laths and the rest of the curtain is sound, matching slats are fitted in place of the damaged ones. If most of the curtain is bowed or torn, a new curtain usually works out cheaper over its life.

A curtain that keeps leaving its guide normally points to a bent or loose rail, worn wear strips, or a barrel that is winding unevenly. Refitting the curtain without fixing the cause means it comes out again, so the rail and fixings are checked every time.

Common causes are flat fob batteries, a receiver that has lost its codes, water in the key switch or a tripped isolator. The engineer tests each in turn and re-codes or replaces only the part that has failed.

Yes. A seized or lost-key lock can be opened, and the lock replaced or re-keyed so old keys no longer work. If staff have left with keys, re-keying is the sensible step for insurance purposes.

The curtain is taken down so the barrel, bearings and end plates can be inspected. Worn bearings and brackets are replaced; a bent barrel is straightened or replaced, and the curtain is re-hung and balanced.

Manufacturers generally recommend a drop test and inspection at least once a year, and many buildings test more often as part of their fire alarm routine. Fire safety law requires the responsible person to keep fire safety equipment maintained, so keeping a written record matters.

Yes. We arrange repairs on larger roller doors for units, warehouses and loading bays, including chain-hoist gearboxes, motors, safety edges and photocells, as well as standard shop shutters.

A door that stops and reverses is usually reacting to its safety system: a dirty or misaligned photocell, a damaged safety edge or incorrect force settings. These are checked and reset before any motor work is considered.

Yes. Roller grilles, punched and perforated shutters and collapsible gates are repaired, including broken links, bent tubes, stiff runners and failed locks.

Usually, provided the curtain and barrel are in good condition. A motor sized to the curtain weight is fitted with controls, an isolator and a manual override, so staff are not lifting a heavy shutter every day.

Once a year suits most shops. Shutters on busy premises, fire shutters and large electric doors benefit from six-monthly visits, because worn parts are replaced before they fail at closing time.

Replacement starts to make sense when the repair would cost more than about half the price of a new shutter, or when the curtain, barrel and motor are all near the end of their life. The engineer prices both options so you can compare.